Q. How do purchase my order on the site?
To order your purchase:-
- Click on the selected product of interest, then determine the quantity required. Then, click the “Add to cart” button you wish to purchase.
- Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next, you'll need to choose your payment method then click the “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
www.econiva2u.com offers various kind of Payment Methods as shown below :-
1. Credit Card
- eGHL (Visa or Mastercard)
- Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Invoice / Cheque / Offline Bank Transfer
Bank: Malayan Banking Berhad
Bank Account: 512482 409189
Account Name: BIONIVA WELLNESS INTERNATIONAL SDN BHD (589413-W)
Once payment made, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to: firstname.lastname@example.org or WhatsApp to: 012 8787 985
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email address that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
- Yes, only if the order is still on pending status.
- Please send an email to our customer's service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be able to cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How is the normal delivery lead time?
Delivery usually takes between 3 - 10 working days depending on delivery location.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org or email@example.com or whatsApp to +(6)012 8787 985 for further assistance.